Admissions · Confidential
The hardest part is the first call
Whether you are reaching out for yourself or for someone you love, our admissions team listens first and explains your options without pressure — from the US, the Netherlands, South Africa or anywhere else.
Speak to a person
Choose the line closest to you
Toll-free
United States
1 (800) 917 0306
Call now
Dutch admissions line
Netherlands
+31 85 060 8415
Call now
Cape Town admissions office
South Africa & worldwide
+27 63 335 1185
Call now
What happens next
From first question to arrival
- 1
You call or write
Tell us as much or as little as you like. You do not need a diagnosis, a referral or a decision — only a question.
- 2
We listen first
An admissions specialist asks about the situation, substance use, health and what has already been tried, and answers your questions honestly.
- 3
An assessment
If residential care might fit, we arrange an assessment and explain the programme, length of stay, costs and what treatment can and cannot offer.
- 4
Travel and arrival
When you are ready, we help plan the trip, collect you at Cape Town International Airport and bring you straight to the clinic.
You do not need to have the right words. Saying "I'm worried" is enough to begin.
Calling for someone you love
Partners, parents and adult children often make the first call. We can talk through what you are seeing, how to raise it, and what options exist if your loved one is not ready yet.
Coming from abroad
Our Cape Town office handles enquiries from all over the world. We help with travel planning and collect you at the airport, so you never arrive alone.
Begin Your Journey Today
Have a question? We're here to help. Send us a message or give us a call, and we'll be in touch as soon as possible.
Questions
Before you reach out
Is my call confidential?
Yes. What you share is used only to advise you, and nothing is passed on without your consent.
Can I call on behalf of a family member?
Yes. Many first calls come from partners, parents or adult children. We can advise you on how to start the conversation and what options exist if your loved one is not yet ready.
Does calling commit me to anything?
No. A first conversation is free and without obligation.
What language is treatment in?
English is the working language of the clinic, so clients need to be able to communicate in English.
What if it is an emergency?
If someone is in immediate danger, call your local emergency number first (911 in the US, 112 in Europe, 10111 in South Africa).
US visitors: see also our admission process and pricing.